Return Policy

At Hornbay Engineering, we strive to ensure your satisfaction with our products. If you are not completely satisfied, our Return Policy outlines the terms for returning products purchased from our website https://hornbayengineering.com/.

1. Eligibility for Returns

Products are eligible for return within 15 DAYS of the purchase date, provided they are unused, undamaged, and in their original packaging.

2. Non-Returnable Items

Custom or special-order items are not eligible for returns unless defective or damaged during shipping.

3. Return Process

• Contact us at info@hornbayenfineering to initiate a return.
• Provide your order details and reason for the return.
• Our team will provide return instructions and an address for shipping.

4. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.

5. Inspection and Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 Business Days to the original payment method.

6. Exchanges

We offer exchanges for defective or damaged items. Please contact us to arrange for a replacement.

7. Contact Us

If you have any questions about our Return Policy, please reach out to us:
Hornbay Engineering
Email: info@hornbayengineering.com
Phone: 0317-4431334

We are committed to ensuring your satisfaction with our trucking horn products!